SHIPPING/RETURNS/PACKAGING

DOMESTIC SHIPPING

All orders over $87 and all Silverette cup purchases qualify for FREE delivery (*applies to New Zealand urban/PO Box addresses only - rural and Saturday deliveries are extra). 

Orders received Monday – Friday BEFORE 2 pm will be shipped on the same day the order is received and qualify for TARGETED next-working-day delivery. “Targeted” means that you will likely receive your order the next day, but it is not guaranteed. CourierPost are usually very good at meeting this target. 

Orders received Monday – Thursday AFTER 2 pm will be dispatched the following day, for targeted delivery the day after dispatch. Orders received after 2pm Friday and over the weekend will be dispatched on Monday. 

 

We offer 4 shipping options: 

SIGNATURE REQUIRED courier  

If you are not home when the courier comes, they will leave a card with instructions on how to collect your parcel OR arrange redelivery. Not all parcels are able to be redelivered, as it depends on where you live.  

NO SIGNATURE REQUIRED courier 

If you choose this option, please specify where you would like your parcel left in the notes at checkout. Your designated area must be weatherproof, out of street view and safe/easy for the courier driver to access. If you do not specify an area, it will be left either in your mailbox (if it fits) or at the front door. Please note, Mother Nurture takes no responsibility for lost or stolen items.  

RURAL courier with SIG/NO SIG option  

Rural delivery is $3.50. Please allow 3 – 4 working days for delivery. CourierPost are also usually pretty quick with rural deliveries however, so you may receive your parcel within 1 – 2 working days.  

SATURDAY courier with SIG/NO SIG option 

Saturday delivery is $5. If you place an order after 2pm Thursday but before 2pm Friday and you need your order urgently, you can opt for a Saturday courier. Please note: This service is not guaranteed. I usually follow up with CourierPost on Saturday morning to ensure the parcel is going to be delivered, however, I don't always get the chance to do this. You will be refunded the $5 delivery fee if your parcel is not delivered on Saturday.  

Once dispatched, you will receive an email containing your tracking number and tracking link.  

IMPORTANT: When purchasing products online from Mother Nurture, the buyer understands that damaged, lost, stolen or delayed parcels are not the responsibility of Mother Nurture and we cannot be held accountable. If you want to guarantee the safe delivery of your parcel, you are best to opt for the SIGNATURE REQUIRED OPTION.

INTERNATIONAL SHIPPING

We currently ship to the following international countries:

CHINA, COOK ISLANDS, CAMBODIA, HONG KONG, INDIA, INDONESIA, JAPAN, LAOS, MACAU, MALAYSIA, NEW CALEDONIA, PAKISTAN, PAPUA NEW GUINEA, PHILLIPINES, SAMOA, SINGAPORE, SOUTH KOREA, SRI LANKA, TAHITI, TAIWAN, THAILAND, TONGA, VIETNAM

We offer 3 international shipping options: 

NZ Post international courier (SIGNATURE REQUIRED)

Item is tracked to your address and a signature is collected upon successful delivery. Goods are covered for loss or damage. Estimated delivery is 2 - 6 working days.

NZ Post international air (UNTRACKED)

An affordable, untracked option. PO Box and rural deliveries incur no extra charge. Goods are covered for loss or damage. Estimated delivery is 3 - 10 working days.

DHL courier (SIGNATURE REQUIRED)

Rural deliveries incur no extra charge. Estimated delivery is 3 - 5 working days. 

If your country is not listed above and you would like to buy a pair of Silverette cups, please email us below and we will see what we can do!

 

PACKAGING

In a bid to minimise packaging materials, we do not bubblewrap our Silverette boxes (we DO bubblewrap the LunaBloom peri sprays and balms). As a result, the boxes may get slightly squashed during transit. This will NOT affect the integrity or quality of the cups in any way. If you would like your cups bubble wrapped, please leave a note at checkout advising us of this.  

CourierPost courier bags (and in fact all soft plastic courier bags) can be RECYCLED at your local soft plastics recycling station. These stations are located at most major cities throughout NZ. To find your closest recycling station, please click here (a new tab will open): https://www.recycling.kiwi.nz/solutions/soft-plastics/store-locator/.  

Please remove any labels/stickers (you will most probably need to cut them out) from the courier bag and ensure the bag is clean and dry.

RETURNS

Silverette cups: If, at the time you receive your order, you have decided you do not need the cups anymore, we will accept a return only if the courier bag has not been opened. Once opened, there is no way for us to know if the cups have been used or not, so for hygienic reasons, we are not able to offer refunds on any opened parcels. If you qualify for a refund, you will be sent a return courier bag (at your expense). The total refund amount will be what you paid, minus any shipping and/or PayPal costs. 

LunaBloom range: We accept refunds on all unopened and unused LunaBloom products. As above, the total refund amount will be what you paid, minus any shipping and/or PayPal costs.

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© 2017 Mother Nurture New Zealand (authorised distributor of SILVERETTE ®)