All orders over $80 and all Silverette cup purchases qualify for free delivery (*applies to New Zealand urban/PO Box addresses only - rural and Saturday deliveries are extra).
We will endeavor to provide same day shipping on Silverette orders received Monday – Friday BEFORE 12pm.
Silverette orders received Monday – Thursday AFTER 12pm will be dispatched the following day.
Silverette orders received after 12pm Friday and over the weekend will be dispatched on Monday.
All other purchases will be processed and shipped the next working day.
ALL orders qualify for TARGETED next-working-day delivery. “Targeted” means that you will likely receive your order the next day, but it is not guaranteed. CourierPost are usually very good at meeting this target.
We offer 4 shipping options:
SIGNATURE REQUIRED courier
If you are not home when the courier comes, they will leave a card with instructions on how to collect your parcel OR arrange redelivery. Not all parcels are able to be redelivered, as it depends on where you live.
NO SIGNATURE REQUIRED courier
If you choose this option, please specify where you would like your parcel left in the notes at checkout. Your designated area must be weatherproof, out of street view and safe/easy for the courier driver to access. If you do not specify an area, it will be left either in your mailbox (if it fits) or at the front door. Please note, Mother Nurture takes no responsibility for lost or stolen items.
RURAL courier with SIG/NO SIG option
Rural delivery is $3.50. Please allow 3 – 4 working days for delivery. CourierPost are also usually pretty quick with rural deliveries however, so you may receive your parcel within 1 – 2 working days.
SATURDAY courier with SIG/NO SIG option
Saturday delivery is $5. If you place an order after 2pm Thursday but before 2pm Friday and you need your order urgently, you can opt for a Saturday courier. Please note: This service is not guaranteed. I usually follow up with CourierPost on Saturday morning to ensure the parcel is going to be delivered, however, I don't always get the chance to do this. You will be refunded the $5 delivery fee if your parcel is not delivered on Saturday.
Once dispatched, you will receive an email containing your tracking number and tracking link.
IMPORTANT: When purchasing products online from Mother Nurture, the buyer understands that damaged, lost, stolen or delayed parcels are not the responsibility of Mother Nurture and we cannot be held accountable. If you want to guarantee the safe delivery of your parcel, you are best to opt for the SIGNATURE REQUIRED OPTION.
We currently ship to the following international countries:
CHINA, COOK ISLANDS, CAMBODIA, HONG KONG, INDIA, JAPAN, LAOS, MACAU, MALAYSIA, NEW CALEDONIA, PAKISTAN, PAPUA NEW GUINEA, PHILLIPINES, SAMOA, SINGAPORE, SOUTH KOREA, SRI LANKA, TAHITI, TAIWAN, THAILAND, TONGA, VIETNAM. Please note:
We no longer offer shipping to INDONESIA due to excessive customs taxes.
For Australian customers - there is a distributor in Australia. To order, please go to www.silveretteaustralia.com
We offer 3 international shipping options:
NZ Post international courier (SIGNATURE REQUIRED)
Item is tracked to your address and a signature is collected upon successful delivery. Goods are covered for loss or damage. Estimated delivery is 2 - 6 working days.
NZ Post international air (UNTRACKED)
An affordable, untracked option. PO Box and rural deliveries incur no extra charge. Goods are covered for loss or damage. Estimated delivery is 3 - 10 working days.
DHL courier (SIGNATURE REQUIRED)
Rural deliveries incur no extra charge. Estimated delivery is 3 - 5 working days.
If your country is not listed above and you would like to buy a pair of Silverette cups, please email us below and we will see what we can do!
In a bid to minimise plastic waste, we package all orders with cardboard wrap and if needed, repurposed cardboard. We only use plastic bubblewrap (and this is repurposed also) if absolutely necessary. Silverette boxes may still get slightly squashed during transit, however, this will NOT affect the integrity or quality of the cups in any way. If you would like extra protection for your Silverette cups, please leave a note at checkout advising us of this.
CourierPost courier bags (and in fact all soft plasticS) can be RECYCLED at selected retail stores in Auckland, Waiheke Island, Northland, Waikato and Wellington regions. To find your closest recycling station, please click here (a new tab will open): .
Please remove any labels/stickers (you will most probably need to cut them out) from the courier bag and ensure the bag is clean and dry.
Silverette cups: If, at the time you receive your order, you have decided you do not need the cups anymore, we will accept a return only if the courier bag has not been opened. Once opened, there is no way for us to know if the cups have been used or not, so for hygienic reasons, we are not able to offer refunds on any opened Silverette parcels. If you qualify for a refund, you will be sent a return courier bag (at your expense). The total refund amount will be what you paid, minus any shipping and/or PayPal costs.
Mother Nurture cord ties: For hygienic reasons, we do not accept refunds on these products.